Conflict and Toilet Rolls

Conflict and Toilet Rolls

As the UK gets closer to going into lock-down we see some interesting phenomenon arising. One that is prevalent in media coverage is CTRH (Coronavirus Toilet Roll Hoarding).  In his work on Survival Of The Fittest, Darwin wrote about stocking up on toilet roll as one...
Strong Supplier Management is key to any “Cloud first” strategy

Strong Supplier Management is key to any “Cloud first” strategy

“Suppliers, eh! Who’d have ’em?” Well, we all have them. At home and at work. And the IT landscape has changed from the days when suppliers would be selling you hardware and software products. Today we live in a very service-oriented world. I worked for IBM when Lou...
Service Desk Run-Around

Service Desk Run-Around

In many cases our only contact with companies is via a help desk – be that a phone call or an online chat facility. To some extent this is also true of the relationship between the IT team and the rest of a company’s employees, depending on the size and geographic...
Daily checks to avoid an IT car crash

Daily checks to avoid an IT car crash

How often do you drive your car? Maybe every day? Probably at least once a week. That run out gives you a regular opportunity to sense whether anything is going wrong with your pride and joy motor. Squeaking brakes, tyre running low on pressure, or tread, oil level,...
The Y2k bug bites back

The Y2k bug bites back

The festive holidays are behind us and it won’t be long before we’re into February. I had to sign and date a legal document the other day – it was the first time I’d written the year 2020. It’s not like it used to be – we’d have written half a dozen cheques by now and...
IT Best Practices: Reviewing Major Incidents

IT Best Practices: Reviewing Major Incidents

At some point you’re going to encounter a serious incident that takes out one or more of the IT systems that underpin a critical part of your business operation. The focus will be on troubleshooting and recovery action in order to get everything back up and running....