I saw a post recently on a separate forum about an IT service being impacted by lots of separate, small incidents. It asked the question what KPI’s would help show up where the real issue was. However, I don’t think this is a situation where one or more KPI’s would...
There are several reasons why you might want to kick off a review of how robust and resilient your IT operation is: it may be requested (or even demanded) by your regulatory body; a run of serious incidents may have prompted exec management to insist on an independent...
It’s common practice for IT teams to use a reference list of NFRs (non-functional requirements) as a quality assurance gate to ensure systems are healthy when they are released into production. They form a checklist of operational expectations that must be ticked off...
The other day I found out that the wife of one of my friends has been diagnosed with cancer. As if all this Covid lockdown situation wasn’t bad enough! I’m hoping they have found it early enough to treat and she will be ok. Sadly, this wasn’t the only case I’d heard...
We’ve all heard about large companies suffering serious IT failures. That doesn’t mean smaller organisations are immune – they just don’t make the same sized headlines. What can you do to avoid a damaging IT meltdown? Most of my career has been centred around the...
During the Covid lockdown we have been enjoying helping two organisations with important IT projects. In both cases, the projects require an amount of coordination and project management but neither organisation has a person available to do this neither situation...
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