What can you do to avoid a damaging IT meltdown?
Most of my career has been centred around the operation, service management, and technical support of IT systems where I’ve seen lots of methods and techniques that work well … and quite a few that don’t. That experience has been collated into “Avoiding IT Meltdown” which is due to be available in November.
This book is designed for people who are involved in, or responsible for, delivering Information Technology services. It provides practical hints and tips based on real world experience to help you improve the management disciplines, processes, and techniques needed to run your technology systems.
Avoiding IT Meltdown is not about hardware and software products. It won’t teach you the bits and bytes of how to be a computer programmer or a systems administrator. It is about helping you implement, run, and support technology effectively and efficiently in order to minimise disruption and optimise service quality.
A lot of these best practices have come from larger and more complex IT estates, but don’t let that put you off. Lessons learnt in those environments can be scaled down and applied to great effect by teams of all sizes – much like the way the cars we all drive around in benefit from technical advances made in the world of formula 1 racing.
That said, I am not recommending you impose suffocating process and formality – I strongly suspect that is something many organisations will want to avoid! Nor am I suggesting you should apply every piece of guidance contained in this book. However, there are lots of small, manageable changes you can introduce that will make positive differences to your operation and reduce the chance of you being the next “IT meltdown” newspaper headline.
Ultimately, you get to choose how much formality and rigor feels right for your situation and I’m confident that implementing just one of the suggestions in this book will more than justify your investment in reading it.
I’m excited about being in the final stages of production and I expect the retail price to be somewhere in the region of £12.50 to £13.00 – that will get firmed up during October.
For anyone ordering a copy before the end of October, it is available at the special discount price of £10 plus postage.
If you’d like to order a copy, please send an email to firstname.lastname@example.org