How normal are you? Or maybe I should have used the title “Who makes life at work uncomfortable?” Sometimes it’s the sheer volume of work. More often than not it’s things that other people do at work. It might be your boss. It might be a team mate. It might be someone...
Anyone who has worked in a large IT department will be familiar with an org structure that splits people into functional silo teams – all the telecoms specialists together in one team, all the server folks in another team, and so on. They may be on different floors of...
When I left a client’s site recently the person I’d spent most of the time working with asked whether it would be OK to call me if they ran into any difficulties when carrying out the action plan we’d drawn up. He wasn’t the sort of person who would abuse the...
Are you unable to make informed and confident decisions about whether or not you can commit to support new business projects simply because you have insufficient data about your IT team’s workload? Do your IT team managers keep telling you they need more headcount...
Will you be the next disaster story? TSB have had a disaster to deal with. Lots of press coverage and all for the wrong reasons. A major IT change that resulted in days of customer chaos. Disruption that lasted for over a week. IT infrastructures are increasingly...
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