Strong Supplier Management is key to any “Cloud first” strategy

Strong Supplier Management is key to any “Cloud first” strategy

“Suppliers, eh! Who’d have ’em?” Well, we all have them. At home and at work. And the IT landscape has changed from the days when suppliers would be selling you hardware and software products. Today we live in a very service-oriented world. I worked for IBM when Lou...
Service Desk Run-Around

Service Desk Run-Around

In many cases our only contact with companies is via a help desk – be that a phone call or an online chat facility. To some extent this is also true of the relationship between the IT team and the rest of a company’s employees, depending on the size and geographic...
Daily checks to avoid an IT car crash

Daily checks to avoid an IT car crash

How often do you drive your car? Maybe every day? Probably at least once a week. That run out gives you a regular opportunity to sense whether anything is going wrong with your pride and joy motor. Squeaking brakes, tyre running low on pressure, or tread, oil level,...