“Suppliers, eh! Who’d have ’em?” Well, we all have them. At home and at work. And the IT landscape has changed from the days when suppliers would be selling you hardware and software products. Today we live in a very service-oriented world. I worked for IBM when Lou...
In many cases our only contact with companies is via a help desk – be that a phone call or an online chat facility. To some extent this is also true of the relationship between the IT team and the rest of a company’s employees, depending on the size and geographic...
How often do you drive your car? Maybe every day? Probably at least once a week. That run out gives you a regular opportunity to sense whether anything is going wrong with your pride and joy motor. Squeaking brakes, tyre running low on pressure, or tread, oil level,...
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