IT Best Practices: Reviewing Major Incidents

IT Best Practices: Reviewing Major Incidents

At some point you’re going to encounter a serious incident that takes out one or more of the IT systems that underpin a critical part of your business operation. The focus will be on troubleshooting and recovery action in order to get everything back up and running....
Best practices for planning IT changes

Best practices for planning IT changes

Through bitter experience we all know that things tend to work smoothly when we leave them alone and they’re more likely to break when we go about changing something. As a result, we take care to make sure everything can be restored to good working order in the time...