Incident Classification and Root Cause Analysis

Incident Classification and Root Cause Analysis

I’ve just been looking at IT incident classification and root cause analysis for somebody and the recent cold snap in the weather got me thinking about parallels. How do incidents in the world of IT compare with the incidents that could impact your domestic central...
The Power of Diagrams

The Power of Diagrams

A few weeks ago I went to meet Ben Lunt, IT Manager at Horizon Platforms near Wakefield. He was working out how best to represent their suite of IT systems so that it would make the subject easy for the senior management team in the company to understand and engage...