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IT Resilience

Helping you increase Operational Resilience and reduce the risk of IT meltdown.

Our Resilience Assessment Service helps you identify IT resilience exposures in your organisation and build a pragmatic action plan that will strengthen service management capabilities and processes and reduce IT Operational Risk.

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Disaster Recovery IT Plan

Our IT Resilience self-assessment service is designed for IT leaders in SME organisations who want to establish a resilience gap analysis and action plan quickly and efficiently.

It is ideal for:

  • IT Leaders in the Finance Sector who face regulatory challenge from the PRA and FCA, and who must respond to the requirements of the recent Digital Operational Resilience Act (DORA)
  • IT Leaders who have just moved to a new role and want to quickly set out a strategic plan to improve the operational aspects of service delivery
  • Fractional IT Leaders who may have limited time available to build an operational improvement plan from scratch
  • IT Leaders who want to sanity check their existing operational resilience action plans

GET YOUR IT PLAN NOW

Our Services

The self-assessment tool is easy to use and comes in two flavours: a general high-level assessment (covering some 20 capability areas); and a more detailed, drill-down assessment for selected capability areas that most significantly impact resilience.

There are two ways to proceed:

Customised IT Reslience Plan

Resilience Audit

A customised consulting engagement with a scope tailored to your organisation's requirements.

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Self-Assessment IT Reslience Plan

Self-Assessment Tool

A self-assessment tool with the option of follow-up conversation and guidance.

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Resilient IT is more than just tightening up security and writing a Disaster Recovery Plan.


Which is why the high-level assessment follows our IT Operations capability model, stepping through over 20 discipline areas to arrive at a view of your current levels of resilience and risk. We compare these results with the target resilience level you decided upon at the start of the assessment and build a recommended action plan to address any gaps. We provide guidance on action prioritisation and the effort needed to execute the plan.

Similarly, the drill-down assessment option allows you to explore specific disciplines in more depth. This is available for arguably the most impactful capability areas - Technology Management, Change Management, Incident Management, Security Management, and Continuity Management.

What you get


The output from the tool is a PDF report containing actions that will help you reach your target resilience level in each capability area. The length of report will depend on how much of a gap there is between your self-assessed level and your target level.

We know there are free assessments available on the internet. However, they are free for a very simple reason. They don’t provide you with any real value. They typically ask a handful of glib high-level questions, give you an overall maturity score (or similar), and offer some glib high-level actions such as "implement service management". They also want to tie you into a dialogue when you go to get your report. We don't do that.

The actions in our report have substance and are borne out of lots of pragmatic experience. When you’re happy with your self-assessment answers you can proceed to download the report without having to ask us. If you want to talk to us after digesting your report, that’s fine.

What you don’t get


We don’t give you a bloated report full of very colourful charts that tell you absolutely nothing. If you want that, then you should consider paying a very large sum of money to one of the big consultancy groups.

We focus on providing you with pragmatic action plans.

GET YOUR IT PLAN NOW