Helping you increase resilience and avoid IT meltdown
With our knowledge and experience of implementing, managing and maintaining complex IT infrastructure we help you resolve the IT operational issues that are causing you pain today and avoid the hidden risks that will cause you pain tomorrow.
Now ask yourself how many times you have seen IT system availability impacted by poor change implementation, single points of failure, technology failure, inadequate testing, unsolved problems reappearing as disruptive incidents, …
There’s no doubting a proven DR plan is a must-have. However, even the most comprehensive one will not stop the issues mentioned above from happening. Operational resilience runs much deeper than the DR plan. There is plenty you can do to prevent disasters happening in the first place.
Running a good quality IT service for your organisation requires management capabilities that are fit for purpose. Processes, methods, techniques, procedures and best practices that ensure you implement IT change smoothly, deal with incidents calmly, detect and resolve underlying problems quickly, and manage complex infrastructure proactively so that it is secure, resilient and scalable.
Service reliability: is service quality excellent …
or variable?
Cost and resource: well contained …
or increasing year on year?
or frequently late?
Quality of support: always quick and helpful …
or very much hit and miss?
What about the invisible risks that lay hidden beneath the surface? The ones you don’t even know about that will cause serious damage and embarrassment when they suddenly become visible?
This is where we help
Think of us as your friendly auditors. Our Critical IT Capability Assessment will review your operational practices and management disciplines to identify which are fit for purpose and where there might be scope for improvement.
We help you draw up your action plan and we offer project management services to help you get things delivered.
Why we’re good at it
Experience. We know … experience yada yada yada! But take a moment to consider the following:
We have experience of reviewing IT resilience for organisations with between 20 and 2,500 IT staff
Examples of our work